lines
Rights you may have
Depending on where you live, you may have some or all of the following rights over personal information Xlines holds about you as controller (see our Privacy Policy for when that applies):
- Access — get a copy of the personal information we hold about you.
- Correction — ask us to fix inaccurate or incomplete information.
- Deletion — ask us to delete your personal information.
- Portability — receive your data in a portable format.
- Restriction / objection — ask us to limit, or object to, certain processing.
- Opt-out — unsubscribe from the newsletter at any time (a link is included in every email), or ask us to stop other non-essential communication.
How to submit a request
Email info@xlinescx.com with the subject line "Privacy Request", and tell us: which right you're exercising, the email address you used with us, and any other detail that helps us locate your record. We currently handle requests directly by email rather than through a dedicated web form, since request volume is low at our stage — this page will be updated if that changes.
How we verify you
To protect your data from being disclosed to the wrong person, we will verify your request — typically by confirming it comes from the same email address on file, and, if needed, asking a follow-up question. We will not ask for more information than necessary to verify your identity.
Response timeline
We aim to respond within 30 days for GDPR/UK GDPR requests and within 45 days for CCPA/CPRA requests (extendable once by a further 45 days where permitted by law, with notice to you). If we need more time or cannot fulfil part of your request, we'll explain why.
Authorized agents
You may designate an authorized agent to submit a request on your behalf. We may still need to verify your identity directly, or request proof of the agent's authorization, before completing the request.
If you are our client's customer
If you're a customer of a business that uses Xlines' outsourced CX services, we typically process your data as a processor on that business's instructions, not as the party you have a direct relationship with. Please submit privacy requests to that business directly; we will assist them in fulfilling it per our Data Processing Agreement.
Contact us
info@xlinescx.com — Xlines, Cairo, Egypt.