lines
Acceptance of terms
These Terms of Use govern your access to and use of xlinescx.com (the "Site"), operated by Xlines ("Xlines", "we", "us", "our"), currently operating from Cairo, Egypt. By browsing the Site or submitting a form, you agree to these terms. If you do not agree, please do not use the Site.
Xlines Parties
Wherever these Terms refer to protections, disclaimers, or limitations for the benefit of "Xlines," that protection extends to "Xlines Parties" — meaning Xlines, its affiliates and subsidiaries, and its owners, shareholders, directors, officers, employees, agents, contractors, representatives, service providers, successors and assigns. This is standard practice for a services company and simply makes explicit that the people and entities behind Xlines share the same protection as the company itself.
Our services vs. this Site
These terms cover use of the Site itself — browsing, contact and newsletter forms, and published content. Actual outsourced customer-experience (CX) services delivered to a client are governed by that client's separate services agreement (and our Data Processing Agreement where applicable), which takes precedence over this page for that relationship.
The 7-day pilot
Where the Site describes a "7-day pilot" or similar trial ("no commitment until Day 8," "no credit card"), that description is marketing shorthand for a program whose actual scope, duration, included channels/hours, data handling, and what happens at the end are set out in a separate written Pilot Agreement (and, before any client data is shared, a mutual NDA) — see our dedicated Pilot Program Policy for the details. Nothing on the Site itself creates a binding commitment to deliver, or a right to receive, a pilot on any particular terms until that Pilot Agreement is signed by both parties.
Acceptable use
You agree not to use the Site to:
- Violate any applicable law or regulation;
- Attempt to gain unauthorized access to the Site, its underlying systems, or any account or data;
- Interfere with or disrupt the Site's operation, including through automated scraping, crawling, data-mining, or denial-of-service activity;
- Submit false, misleading, or fraudulent information through any form; or
- Upload or transmit malicious code.
Intellectual property
The Site and Xlines' broader work product — including its design, text, graphics, logos, trademarks, service marks, trade names, brand assets, proprietary methodologies, processes, frameworks, templates, reports, training materials, databases, software, website architecture, videos, photographs and downloadable materials — are owned by Xlines or its licensors and are protected by applicable intellectual-property laws. You may view and print Site content for your own personal, non-commercial reference; you may not reproduce, distribute, or create derivative works from it, and you may not use any Xlines materials to develop, train, or improve a competing product or service, without our prior written permission.
Forms & submitted content
When you submit the contact or newsletter form, you confirm the information you provide is accurate and that you have the right to provide it. See our Privacy Policy for how that information is handled.
Suspension & termination
Xlines may suspend, restrict, or terminate your access to the Site or any related service — with or without notice, as circumstances reasonably require — where necessary because of: a breach of these Terms; suspected fraud; a security threat; unlawful activity; abuse of the Site; unauthorized access attempts; an operational or security risk; or a legal or regulatory requirement. This does not waive any other right or remedy available to the Xlines Parties, and does not affect the separate terms governing an active client services agreement, which are handled under that agreement instead.
Disclaimers
The Site and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free.
Limitation of liability
To the fullest extent permitted by applicable law, the Xlines Parties will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, arising from your use of, or inability to use, the Site.
To the maximum extent permitted by applicable law, the aggregate liability of the Xlines Parties arising from or relating to the Site or these Terms will not exceed the greater of [a specific amount, to be set with counsel], or the total fees actually paid to Xlines for the applicable services during the twelve (12) months preceding the event giving rise to the claim. This cap does not apply where prohibited by law, and does not limit liability that cannot be limited under applicable law (for example, for gross negligence or willful misconduct, depending on jurisdiction).
Indemnification
You agree to indemnify and hold the Xlines Parties harmless from any claims, losses or expenses (including reasonable legal fees) arising from your misuse of the Site or violation of these terms.
Governing law
These terms are governed by the laws of Egypt, without regard to conflict-of-law principles. Any dispute arising from these terms or your use of the Site will be subject to the exclusive jurisdiction of the competent courts of Egypt, unless otherwise agreed in writing (for example, in a client's separate services agreement).
Changes to these terms
We may update these Terms of Use from time to time. The "Last updated" date above reflects the latest version. Continued use of the Site after changes take effect constitutes acceptance of the updated terms.
Contact us
Questions about these terms can be sent to info@xlinescx.com.
This page is provided for general information and does not constitute legal advice. We recommend it be reviewed by qualified counsel in your jurisdiction before you rely on it.