lines
Outsource smarter.
Perform better.
The managed CX and back-office partner for growing US and European businesses — dependable customer support, operational execution, quality management and actionable performance insight.
Pilot subject to a signed NDA & Pilot Agreement — see our pilot policy.
- Voice / Phone
- Live Chat
- Email & Tickets
- Social & WhatsApp
QA sampling & calibration
KPIs agreed up front
What every Xlines engagement comes with
A managed pod, clear KPIs and reporting cadence — not just seats on a phone line.
Live Coverage
Every channel your customers actually use, staffed and monitored.
- Voice / Phone
- Live Chat
- Email & Tickets
- Social & WhatsApp
Quality
QA sampling & calibration — structured scoring and coaching on every account.
Reporting
KPIs agreed up front — SLA, response, resolution and QA, reviewed weekly.
Managed Support Teams
A trained pod with a supervisor behind it, not a rotating cast of freelancers.
Multi-Channel Coverage
One team, every inbox — voice, chat, email and social kept in sync.
Quality Assurance Built In
Every interaction is scored against clear standards from day one.
Technology & AI Enabled
CRM integration, AI assistants and workflow automation, not spreadsheets.
Scalable Delivery Model
Flex hours up or down as demand shifts, with transparent USD pricing.
Support built around your customer journey
Four core service lines, delivered by one accountable team.
Customer Support
Inbound help across voice, live chat, email and social — answering questions, resolving issues and keeping response times fast and friendly.
Sales & Outbound
Lead follow-up, appointment setting, win-back and proactive outreach that turns interest into booked revenue for your business.
Order & Account Management
Order status, returns and exchanges, billing questions and account updates — the day-to-day admin that eats your time, handled.
Quality & Reporting
Interaction scoring, CSAT tracking and clear performance reporting, so you always know the quality of the experience your customers receive.
Six reasons businesses switch to Xlines
Managed team structure
Your account is run by a trained pod with a supervisor behind it. Coverage holds when someone is out, and knowledge stays with the team.
Built-in QA
Interactions are scored and coached against clear standards, with QA calibration and regular reporting.
Back-office capabilities
Operational administration beyond conversational support — orders, billing and account work handled end-to-end.
Technology ecosystem
CRM integration, AI assistants and workflow automation through our partner PrimeOpex.
Advanced reporting
KPI reporting, trend analysis, root-cause analysis and improvement recommendations, not just a dashboard link.
Flexible scaling
Adjustable hours with transparent USD pricing — scale up for peak season, scale down when things are quiet.
Managed operations, powered by automation
Delivered through our technology partner, PrimeOpex.
CRM & Helpdesk Integration
Works inside the tools you already use — no rip and replace.
AI Assistants & Chatbots
Deflect routine questions and speed up agent responses.
Workflow Automation
Routing, escalations and follow-ups that happen without manual work.
Plans that scale with you
Simple, transparent USD pricing. Month-to-month, cancel anytime.
Hourly
Pay only for the hours you use.
- Flexible hour blocks
- Any single channel
- Weekly reporting
- Month-to-month
Dedicated Agent
A full-time agent dedicated to your account.
- Full-time dedicated agent(s)
- Multi-channel coverage
- QA & calibration included
- Weekly + monthly reporting
- Supervisor oversight
Dedicated Teams
Prove the operation before you commit a penny.
- Dedicated CX team & supervisor
- QA & performance management
- Multi-channel customer support
- Custom SLAs, KPIs & reporting
- 7-day risk-free pilot
7 days risk-free. No commitment until Day 8.
Subject to a signed NDA & Pilot Agreement — see pilot policy
A dedicated reports & data analysts team
Power BI Dashboards
Live, self-serve dashboards built around your KPIs.
Weekly & Monthly Reviews
Structured business reviews, not just raw numbers.
Refund & Dispute Analytics
Track where revenue is leaking and why.
RCA & CAPA
Root-cause analysis with corrective and preventive actions.
Built for growing, customer-facing businesses
From discovery call to go-live
Discovery & Scoping
We map your channels, volumes and KPIs.
Onboarding & Setup
Access, tools and training are put in place.
7-Day CX Pilot
Live coverage on a small, low-risk scope.
Go Live
Full coverage across agreed channels.
Optimization
Ongoing coaching, QA and reporting cycles.
Book your free strategy call
Tell us a bit about your business and we'll get back to you within one business day to schedule a discovery call.
- info@xlinescx.com
- Cairo, Egypt — serving the US & Europe